Refund & Cancellation Policy

1. Cancellation Policy

You can cancel your booking request at any time before our engineer begins the repair process (i.e., when the status is "Pending" or "Pending Approval"). Once the quote is approved and repair starts, the service cannot be cancelled.

2. Refund Policy

Refunds are only applicable in the following scenarios:

• If an advance payment was made, but we are unable to source the required spare part.
• If the repaired device shows the exact same fault within the 3-month warranty period and we are unable to fix it again.

3. Non-Refundable Conditions

No refunds will be issued if the device is physically damaged, tampered with by unauthorized personnel, or water-damaged after our repair.

4. Processing Time

Approved refunds will be processed to the original payment source within 5 to 7 business days.